At TravelSerai, we understand that travel plans don’t always go as expected. Unexpected changes or emergencies can arise, and we are committed to making your experience as seamless as possible—whether you’re planning an adventure or need to make adjustments. Here’s everything you need to know about our cancellation policies, designed to offer you flexibility and peace of mind.
We offer a range of cancellation options based on the type of service booked, and the policies of our partners (hotels, airlines, tour operators, etc.). Below are the general guidelines for different services, but we always recommend checking specific terms during the booking process.
– Free Cancellations: For most of our guided tours, free cancellation is available up to 14 days before the tour date. You will receive a full refund of the tour amount.
– 50% Refund: If you cancel between 7-14 days before your scheduled tour, we offer a 50% refund.
– Non-Refundable: Unfortunately, for cancellations made less than 7 days before your tour, we are unable to provide a refund due to arrangements made in advance with local operators and guides.
Our hotel cancellation policies vary depending on the property you book. At TravelSerai, we work with a range of accommodations, from boutique hotels to luxury resorts, and their cancellation terms may differ.
– Free Cancellations: Some properties offer free cancellations up to 48 hours before your stay. Others may require up to a 7-day notice for a full refund.
– Partial Refunds: If you need to cancel closer to your check-in date, partial refunds are often available depending on the specific property’s policy.
– Non-Refundable Stays: Some budget accommodations and special offers (such as promotional deals) may have non-refundable rates, so it’s important to double-check the booking details.
If you have booked flights through TravelSerai, the cancellation policies will be determined by the airline’s terms. Airlines typically offer three types of tickets with different cancellation rules:
– Fully Refundable: Some tickets may be fully refundable, allowing you to cancel or change your flight at no additional cost.
– Partially Refundable: Many airlines offer a partial refund, often deducting cancellation fees.
– Non-Refundable: Budget airlines and discounted tickets are often non-refundable. However, in some cases, the airline may allow you to reschedule your flight for a fee.
We advise checking the specific airline policy before booking, and our team at TravelSerai is happy to assist with any inquiries or changes you may need to make to your flight.
If you find yourself needing to cancel or modify your booking, we’ve made it easy. Simply follow these steps:
Contact Us: Reach out to our customer service team via phone, email, or the website contact form. Make sure to include your booking reference number to speed up the process.
Check Your Terms: Our representatives will check your booking terms and confirm the cancellation policy for your specific tour, accommodation, or flight.
Refund Process: If you are eligible for a refund, it will be processed within 7-14 business days. The amount will be credited back to your original payment method.
Rebooking or New Destination: In many cases, you may prefer to modify your travel dates instead of canceling. Additionally, if you’re open to a new experience, we may be able to offer a different destination, depending on availability. This option ensures you can still enjoy an unforgettable journey without losing your booking. Our team is ready to work with you to explore alternative destinations.
We highly recommend that our customers consider travel insurance, especially when traveling abroad. Travel insurance can cover:
– Trip cancellations or delays
– Emergency medical expenses
– Lost or delayed luggage
– Weather-related disruptions
Some policies even offer «Cancel for Any Reason» (CFAR) coverage, giving you the ultimate flexibility to cancel your trip without providing a specific reason.
In certain exceptional circumstances such as natural disasters, political unrest, or pandemics, TravelSerai will work with you to either offer a refund or reschedule your tour for a later date. In such cases, we follow the local government guidelines and policies of our partners to ensure your safety and satisfaction.
We strive to offer flexibility and convenience to ensure your trip remains a positive experience, even when things don’t go according to plan. If you have any questions about your booking or need assistance, our dedicated team is available 24/7 to provide support.
With TravelSerai, we make it easier for you to travel with confidence. Whether you’re canceling or rebooking, we are here to help make the process smooth and hassle-free.
